How to reach us
Live updates on WhatsApp
Every batch transition lands in your WhatsApp the moment it happens — with the photo or video proof attached.
- Order confirmations and receipts
- Live batch fill alerts
- Stage transitions with proof media
- Pickup and delivery reminders
- Refunds — bank-detail capture + transfer reference
Notifications via WhatsApp Business API · opt out anytime
Instagram
@kratedWe post batch updates and proof media here too.
Lagos hubs
Pickup is free at any of our three Lagos hubs. Hours are 10am – 6pm, Monday to Saturday.
- Lekki HubPlot 12, Admiralty Way, Lekki Phase 1Lagos, Lagos
- Yaba Hub24 Herbert Macaulay Way, YabaLagos, Lagos
- Ikeja Hub8 Allen Avenue, Ikeja GRALagos, Lagos
For inter-state delivery, we use third-party couriers (GIG / Kwik / Red Star). Transparent fee shown at checkout.
Response times
- < 2 hrsWhatsApp during business hours (9am – 7pm WAT)
- < 24 hrsEmail replies and product request quotes
- < 48 hrsRefund initiation when approved